Steam, which was created to help get Indie games off the ground, has once again found a way to hurt those they prioritized to help. Steams new 2-Week Refund Policy has been causing grief to Indie Developers within the first week of the new Steam update. The Indie Game Genre usually includes various platformer games which have a very short, yet impactful story line. Due to the short nature of Indie Games, the gamer more than likely wouldn’t need 2-Weeks to finish it.
The Refund System was created with the idea that people would have a second chance at purchasing a game if their first purchase didn’t meet with their PC hardware, if they bought the game by mistake, or if they just didn’t like the game itself after the first few hours of playing it.
This system is now being abused and Indie Developers are feeling most of the impact. Although the new Refund System is giving Steam Consumers confidence and control over their purchases, it’s also giving them a new type of power that could easily get to their heads. In the end, Valve’s idea of putting the consumer at the top of their priority list is something worth applauding.
Here’s how we got here: